PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this agree that access to and use of this site is subject to the following terms and conditions and other applicable law. if you do not agree to these terms and conditions, please do not use this site.
The term 'Just Candles Limited', 'we' or 'us' refers to the owner of this website whose registered office is 64 Vale Road, Seaford, BN25 3EZ in the United Kingdom. Our registration number is 8424501
To be eligible to purchase goods on this site and to lawfully enter into and form a contract on this site under English law you must be aged 18 years or older and be the holder of a valid credit or debit card.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, performance, completeness or suitability of the information or materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent of the law.
You can pay using any of the methods specified in the payment section of this site. In doing so you confirm that the credit or debit card that is being used is your own.
We will deliver the goods in accordance with our delivery policy with the delivery options specified at the time of check out. The delivery time scales are indicative only and we shall have no liability to you for any failure to deliver the goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that has caused by any event or circumstance beyond our reasonable control.
Risk in the goods will pass to you upon delivery to you.
Acceptance of Goods
Upon receipt, you must inspect the goods and report any defects within 7 days. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order or you return the goods in accordance with our returns and exchange policy. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.
Third Party Links
From time to time we may provide links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via link on this website you do so at your own risk.
Returns / Exchanges
In the unlikely event you are not happy with your purchase we will accept returns for an exchange or a full refund up to 14 days after the order date on all non personalised products. The products will need to be returned in the same condition as you received them and must be unused.
Any defects or problems with the product need to be notified to Just Candles within 7 days. It is the purchaser responsibility to pay the return postage unless the item is faulty..
We are unable to accept returns on personalised products unless there has been a mistake from your original requirements by Just Candles. In which case we are happy to exchange the order without charge and refund any return postage costs involved in the return of the order.
This does not affect your statutory rights.
Personal data and the provision of services
When you order one of our products, we only ask for information that is essential to deliver our products and services to you or for invoicing reasons. In most cases this is limited to:
- Contact data such as email address and telephone number.
Users may, however, visit our Site anonymously.
No Credit Card information is stored on this site and the processing of payments are handled by Barclays secure servers or by PayPal.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.
Web browser cookies
Our Site uses "cookies" to help support you in the purchasing and navigation of this website. Details of the cookies and its purpose are as follows.
To enable the site to recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible
This is for the visitor's convenience and is created with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures
Changes to this policy
Just Candles Ltd
64 Vale Road